Help Center

Use our Order Tracking page with your order number and email address. Signed-in customers can also view full order history from their account.

Orders can be modified or cancelled only before they enter fulfillment. Contact support@mygeniq.com immediately with your order number and we will do our best to help.

Check your spam or promotions folder first. If it still hasn't arrived within an hour, look up your order on the tracking page or contact support to confirm it was received.

Email support@mygeniq.com within 48 hours of delivery with photos of the packaging and product, and we will arrange a replacement or refund.

Guest orders can be looked up any time on the Order Tracking page using the order number from your confirmation email.

We accept Visa, Mastercard, Apple Pay, Google Pay, and Bitcoin. All card payments are processed securely and we never see or store your full card details.

Your crypto payment address and QR code are shown at checkout and also sent to your email. The link stays valid for the payment window shown on that page.

Card payments confirm instantly, but crypto payments wait for network confirmations, so this can take longer during busy periods. If it's still pending after an hour, contact support with your order number.

Yes, email support@mygeniq.com with your order number and billing details and we will send one over.

Orders are dispatched in cold-chain, insulated packaging and typically arrive within 7 days across Europe. See our Shipping Policy for full details.

We currently focus on shipping across the EU. Check the Shipping Policy page for current coverage.

Yes, every order ships in insulated, temperature-controlled packaging to protect compound integrity in transit.

Carrier tracking can take up to 24 hours to activate after dispatch. If it's still not updating after that, contact support with your order number.

Every batch is independently third-party tested with HPLC and mass spectrometry to confirm identity and purity above 99%. See our Certificates of Analysis.

Store lyophilized vials refrigerated and away from light. After reconstitution, most compounds should be kept refrigerated and used within the timeframe noted on the product page.

Yes, batch-specific CoAs for every compound are published on our Certificates of Analysis page.

Use our Reconstitution Calculator to work out the correct amount of bacteriostatic water for your target concentration.

Click the account icon in the top navigation and choose to sign up, or create one automatically the first time you check out.

Open the account panel and choose "Forgot password" to receive a reset link by email.

Guest checkout lets you order without registering, tracking your order later by number and email. An account keeps your order history, addresses, and tracking in one place.

Email us any time at support@mygeniq.com and we'll get back to you as soon as possible.

See our Shipping Policy and Terms of Service for full details on returns and refunds.

Yes. All compounds are intended for laboratory research only and are not approved for human consumption. See our Research Disclaimer.